{"id":600,"date":"2025-11-11T18:55:57","date_gmt":"2025-11-11T18:55:57","guid":{"rendered":"https:\/\/www.pae.ai\/?post_type=mpcs-quiz&#038;p=600"},"modified":"2025-11-11T19:04:38","modified_gmt":"2025-11-11T19:04:38","slug":"playbook-de-experiencia-del-cliente-pae","status":"publish","type":"mpcs-quiz","link":"https:\/\/www.pae.ai\/es\/courses\/pasos-playbooks-101\/quizzes\/playbook-de-experiencia-del-cliente-pae\/","title":{"rendered":"Manual de experiencia del cliente PAE"},"content":{"rendered":"<fieldset id=\"mpcs-quiz-question-1\" class=\"mpcs-quiz-question mpcs-quiz-question-multiple-answer\">\n    <legend class=\"mpcs-quiz-question-label\">\n                        \u00bfCu\u00e1l es nuestra misi\u00f3n en el \u00e1rea de Experiencia?                            <span class=\"mpcs-quiz-question-required\">*<\/span>\n                <\/legend>\n    <div class=\"mpcs-quiz-question-input\">\n        <div class=\"mpcs-quiz-question-options\">\n                                                <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-1-1\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-1\" data-question-id=\"1\" name=\"mpcs_quiz_question_1[]\" value=\"Resolver problemas t\u00e9cnicos rapidito nom\u00e1s\" >\n                        <label for=\"mpcs-quiz-question-field-1-1\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-1-1\" class=\"mpcs-quiz-question-option-label\">Resolver problemas t\u00e9cnicos rapidito nom\u00e1s<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-1-2\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-1\" data-question-id=\"1\" name=\"mpcs_quiz_question_1[]\" value=\"Acompa\u00f1amos al cliente con agilidad, claridad y cercan\u00eda para asegurar su satisfacci\u00f3n y \u00e9xito en cada paso del camino\" >\n                        <label for=\"mpcs-quiz-question-field-1-2\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-1-2\" class=\"mpcs-quiz-question-option-label\">Acompa\u00f1amos al cliente con agilidad, claridad y cercan\u00eda para asegurar su satisfacci\u00f3n y \u00e9xito en cada paso del camino<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-1-3\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-1\" data-question-id=\"1\" name=\"mpcs_quiz_question_1[]\" value=\"Vender lo m\u00e1s que se pueda\" >\n                        <label for=\"mpcs-quiz-question-field-1-3\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-1-3\" class=\"mpcs-quiz-question-option-label\">Vender lo m\u00e1s que se pueda<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-1-4\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-1\" data-question-id=\"1\" name=\"mpcs_quiz_question_1[]\" value=\"Gastar menos plata en operaciones\" >\n                        <label for=\"mpcs-quiz-question-field-1-4\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-1-4\" class=\"mpcs-quiz-question-option-label\">Gastar menos plata en operaciones<\/label>\n                                            <\/div>\n                                    <\/div>\n    <\/div>\n        <\/fieldset>\n\n\n<fieldset id=\"mpcs-quiz-question-2\" class=\"mpcs-quiz-question mpcs-quiz-question-multiple-answer\">\n    <legend class=\"mpcs-quiz-question-label\">\n                        \u00bfEn cu\u00e1nto tiempo m\u00e1ximo tenemos que contestarle al cliente?                            <span class=\"mpcs-quiz-question-required\">*<\/span>\n                <\/legend>\n    <div class=\"mpcs-quiz-question-input\">\n        <div class=\"mpcs-quiz-question-options\">\n                                                <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-2-1\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-2\" data-question-id=\"2\" name=\"mpcs_quiz_question_2[]\" value=\"4 horas h\u00e1biles\" >\n                        <label for=\"mpcs-quiz-question-field-2-1\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-2-1\" class=\"mpcs-quiz-question-option-label\">4 horas h\u00e1biles<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-2-2\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-2\" data-question-id=\"2\" name=\"mpcs_quiz_question_2[]\" value=\"12 horas h\u00e1biles\" >\n                        <label for=\"mpcs-quiz-question-field-2-2\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-2-2\" class=\"mpcs-quiz-question-option-label\">12 horas h\u00e1biles<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-2-3\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-2\" data-question-id=\"2\" name=\"mpcs_quiz_question_2[]\" value=\"8 horas h\u00e1biles\" >\n                        <label for=\"mpcs-quiz-question-field-2-3\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-2-3\" class=\"mpcs-quiz-question-option-label\">8 horas h\u00e1biles<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-2-4\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-2\" data-question-id=\"2\" name=\"mpcs_quiz_question_2[]\" value=\"24 horas h\u00e1biles\" >\n                        <label for=\"mpcs-quiz-question-field-2-4\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-2-4\" class=\"mpcs-quiz-question-option-label\">24 horas h\u00e1biles<\/label>\n                                            <\/div>\n                                    <\/div>\n    <\/div>\n        <\/fieldset>\n\n\n<fieldset id=\"mpcs-quiz-question-3\" class=\"mpcs-quiz-question mpcs-quiz-question-multiple-answer\">\n    <legend class=\"mpcs-quiz-question-label\">\n                        \u00bfEn cu\u00e1nto tiempo tenemos que resolver los problemas?                            <span class=\"mpcs-quiz-question-required\">*<\/span>\n                <\/legend>\n    <div class=\"mpcs-quiz-question-input\">\n        <div class=\"mpcs-quiz-question-options\">\n                                                <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-3-1\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-3\" data-question-id=\"3\" name=\"mpcs_quiz_question_3[]\" value=\"24 a 48 horas h\u00e1biles\" >\n                        <label for=\"mpcs-quiz-question-field-3-1\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-3-1\" class=\"mpcs-quiz-question-option-label\">24 a 48 horas h\u00e1biles<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-3-2\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-3\" data-question-id=\"3\" name=\"mpcs_quiz_question_3[]\" value=\"48 a 72 horas h\u00e1biles\" >\n                        <label for=\"mpcs-quiz-question-field-3-2\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-3-2\" class=\"mpcs-quiz-question-option-label\">48 a 72 horas h\u00e1biles<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-3-3\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-3\" data-question-id=\"3\" name=\"mpcs_quiz_question_3[]\" value=\"72 a 96 horas h\u00e1biles\" >\n                        <label for=\"mpcs-quiz-question-field-3-3\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-3-3\" class=\"mpcs-quiz-question-option-label\">72 a 96 horas h\u00e1biles<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-3-4\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-3\" data-question-id=\"3\" name=\"mpcs_quiz_question_3[]\" value=\"Una semanita\" >\n                        <label for=\"mpcs-quiz-question-field-3-4\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-3-4\" class=\"mpcs-quiz-question-option-label\">Una semanita<\/label>\n                                            <\/div>\n                                    <\/div>\n    <\/div>\n        <\/fieldset>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"_mpcs_lesson_require_passing_score":false,"_mpcs_lesson_passing_score_unit":"percent","_mpcs_lesson_passing_score":1,"_mpcs_lesson_failed_message":"The quiz submission has been received. The required passing score was not achieved. 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