{"id":863,"date":"2025-12-09T17:57:18","date_gmt":"2025-12-09T17:57:18","guid":{"rendered":"https:\/\/www.pae.ai\/?post_type=mpcs-quiz&#038;p=863"},"modified":"2025-12-09T19:20:15","modified_gmt":"2025-12-09T19:20:15","slug":"experiencia-del-cliente-playbook-quiz","status":"publish","type":"mpcs-quiz","link":"https:\/\/www.pae.ai\/es\/courses\/pasos-playbooks-experience-playbook-course-w-miguel-jose\/quizzes\/experiencia-del-cliente-playbook-quiz\/","title":{"rendered":"Experiencia del Cliente: cuestionario del manual de estrategias"},"content":{"rendered":"<fieldset id=\"mpcs-quiz-question-19\" class=\"mpcs-quiz-question mpcs-quiz-question-multiple-answer\">\n    <legend class=\"mpcs-quiz-question-label\">\n                        \u00bfCu\u00e1l es la declaraci\u00f3n de misi\u00f3n del \u00e1rea de Experiencia del Cliente?                            <span class=\"mpcs-quiz-question-required\">*<\/span>\n                <\/legend>\n    <div class=\"mpcs-quiz-question-input\">\n        <div class=\"mpcs-quiz-question-options\">\n                                                <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-19-1\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-19\" data-question-id=\"19\" name=\"mpcs_quiz_question_19[]\" value=\"&quot;Excellence in every interaction&quot;\" >\n                        <label for=\"mpcs-quiz-question-field-19-1\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-19-1\" class=\"mpcs-quiz-question-option-label\">\"Excelencia en cada interacci\u00f3n\"<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-19-2\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-19\" data-question-id=\"19\" name=\"mpcs_quiz_question_19[]\" value=\"&quot;Acompa\u00f1amos al cliente con agilidad, claridad y cercan\u00eda para asegurar su satisfacci\u00f3n y \u00e9xito en cada paso del camino&quot;\" >\n                        <label for=\"mpcs-quiz-question-field-19-2\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-19-2\" class=\"mpcs-quiz-question-option-label\">\"Acompa\u00f1amos al cliente con agilidad, claridad y cercan\u00eda para asegurar su satisfacci\u00f3n y \u00e9xito en cada paso del camino.\"<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-19-3\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-19\" data-question-id=\"19\" name=\"mpcs_quiz_question_19[]\" value=\"&quot;The customer is always right&quot;\" >\n                        <label for=\"mpcs-quiz-question-field-19-3\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-19-3\" class=\"mpcs-quiz-question-option-label\">\"El cliente siempre tiene la raz\u00f3n\".\"<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-19-4\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-19\" data-question-id=\"19\" name=\"mpcs_quiz_question_19[]\" value=\"&quot;Service with a smile&quot;\" >\n                        <label for=\"mpcs-quiz-question-field-19-4\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-19-4\" class=\"mpcs-quiz-question-option-label\">\"Servicio con una sonrisa\"<\/label>\n                                            <\/div>\n                                    <\/div>\n    <\/div>\n        <\/fieldset>\n\n\n<fieldset id=\"mpcs-quiz-question-20\" class=\"mpcs-quiz-question mpcs-quiz-question-multiple-answer\">\n    <legend class=\"mpcs-quiz-question-label\">\n                        Seg\u00fan la pol\u00edtica de comunicaci\u00f3n (P1), \u00bfcu\u00e1l es el tiempo m\u00e1ximo de respuesta para cualquier mensaje de un cliente?                            <span class=\"mpcs-quiz-question-required\">*<\/span>\n                <\/legend>\n    <div class=\"mpcs-quiz-question-input\">\n        <div class=\"mpcs-quiz-question-options\">\n                                                <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-20-1\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-20\" data-question-id=\"20\" name=\"mpcs_quiz_question_20[]\" value=\"4 business hours\" >\n                        <label for=\"mpcs-quiz-question-field-20-1\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-20-1\" class=\"mpcs-quiz-question-option-label\">4 horas h\u00e1biles<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-20-2\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-20\" data-question-id=\"20\" name=\"mpcs_quiz_question_20[]\" value=\"6 business hours\" >\n                        <label for=\"mpcs-quiz-question-field-20-2\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-20-2\" class=\"mpcs-quiz-question-option-label\">6 horas h\u00e1biles<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-20-3\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-20\" data-question-id=\"20\" name=\"mpcs_quiz_question_20[]\" value=\"8 business hours\" >\n                        <label for=\"mpcs-quiz-question-field-20-3\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-20-3\" class=\"mpcs-quiz-question-option-label\">8 horas h\u00e1biles<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-20-4\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-20\" data-question-id=\"20\" name=\"mpcs_quiz_question_20[]\" value=\"12 business hours\" >\n                        <label for=\"mpcs-quiz-question-field-20-4\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-20-4\" class=\"mpcs-quiz-question-option-label\">12 horas h\u00e1biles<\/label>\n                                            <\/div>\n                                    <\/div>\n    <\/div>\n        <\/fieldset>\n\n\n<fieldset id=\"mpcs-quiz-question-21\" class=\"mpcs-quiz-question mpcs-quiz-question-multiple-answer\">\n    <legend class=\"mpcs-quiz-question-label\">\n                        \u00bfQu\u00e9 porcentaje de precisi\u00f3n en la tipificaci\u00f3n se requiere para evitar la reducci\u00f3n de comisiones?                            <span class=\"mpcs-quiz-question-required\">*<\/span>\n                <\/legend>\n    <div class=\"mpcs-quiz-question-input\">\n        <div class=\"mpcs-quiz-question-options\">\n                                                <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-21-1\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-21\" data-question-id=\"21\" name=\"mpcs_quiz_question_21[]\" value=\"90%\" >\n                        <label for=\"mpcs-quiz-question-field-21-1\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-21-1\" class=\"mpcs-quiz-question-option-label\">90%<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-21-2\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-21\" data-question-id=\"21\" name=\"mpcs_quiz_question_21[]\" value=\"92%\" >\n                        <label for=\"mpcs-quiz-question-field-21-2\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-21-2\" class=\"mpcs-quiz-question-option-label\">92%<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-21-3\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-21\" data-question-id=\"21\" name=\"mpcs_quiz_question_21[]\" value=\"95%\" >\n                        <label for=\"mpcs-quiz-question-field-21-3\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-21-3\" class=\"mpcs-quiz-question-option-label\">95%<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-21-4\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-21\" data-question-id=\"21\" name=\"mpcs_quiz_question_21[]\" value=\"98%\" >\n                        <label for=\"mpcs-quiz-question-field-21-4\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-21-4\" class=\"mpcs-quiz-question-option-label\">98%<\/label>\n                                            <\/div>\n                                    <\/div>\n    <\/div>\n        <\/fieldset>\n\n\n<fieldset id=\"mpcs-quiz-question-22\" class=\"mpcs-quiz-question mpcs-quiz-question-multiple-answer\">\n    <legend class=\"mpcs-quiz-question-label\">\n                        Seg\u00fan la pol\u00edtica de tipificaci\u00f3n de clientes (P3), \u00bfqu\u00e9 categor\u00eda representa a los clientes que compran programas por encima de $5,000?                            <span class=\"mpcs-quiz-question-required\">*<\/span>\n                <\/legend>\n    <div class=\"mpcs-quiz-question-input\">\n        <div class=\"mpcs-quiz-question-options\">\n                                                <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-22-1\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-22\" data-question-id=\"22\" name=\"mpcs_quiz_question_22[]\" value=\"Cliente A - Premium Estrat\u00e9gico\" >\n                        <label for=\"mpcs-quiz-question-field-22-1\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-22-1\" class=\"mpcs-quiz-question-option-label\">Cliente A \u2013 Estrat\u00e9gico Premium<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-22-2\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-22\" data-question-id=\"22\" name=\"mpcs_quiz_question_22[]\" value=\"Cliente B - En crecimiento\" >\n                        <label for=\"mpcs-quiz-question-field-22-2\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-22-2\" class=\"mpcs-quiz-question-option-label\">Cliente B \u2013 En crecimiento<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-22-3\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-22\" data-question-id=\"22\" name=\"mpcs_quiz_question_22[]\" value=\"Cliente C - Potencial Dormido\" >\n                        <label for=\"mpcs-quiz-question-field-22-3\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-22-3\" class=\"mpcs-quiz-question-option-label\">Cliente C \u2013 Potencial Dormido<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-22-4\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-22\" data-question-id=\"22\" name=\"mpcs_quiz_question_22[]\" value=\"Cliente D - VIP\" >\n                        <label for=\"mpcs-quiz-question-field-22-4\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-22-4\" class=\"mpcs-quiz-question-option-label\">Cliente D \u2013 VIP<\/label>\n                                            <\/div>\n                                    <\/div>\n    <\/div>\n        <\/fieldset>\n\n\n<fieldset id=\"mpcs-quiz-question-23\" class=\"mpcs-quiz-question mpcs-quiz-question-multiple-answer\">\n    <legend class=\"mpcs-quiz-question-label\">\n                        Para los cursos en l\u00ednea con un costo inferior a $200 USD, \u00bfcu\u00e1l es el plazo de la pol\u00edtica de reembolso?                            <span class=\"mpcs-quiz-question-required\">*<\/span>\n                <\/legend>\n    <div class=\"mpcs-quiz-question-input\">\n        <div class=\"mpcs-quiz-question-options\">\n                                                <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-23-1\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-23\" data-question-id=\"23\" name=\"mpcs_quiz_question_23[]\" value=\"3 days with less than 10% content accessed\" >\n                        <label for=\"mpcs-quiz-question-field-23-1\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-23-1\" class=\"mpcs-quiz-question-option-label\">3 d\u00edas con menos de 101 contenidos TP3T consultados<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-23-2\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-23\" data-question-id=\"23\" name=\"mpcs_quiz_question_23[]\" value=\"7 days with less than 20% content accessed\" >\n                        <label for=\"mpcs-quiz-question-field-23-2\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-23-2\" class=\"mpcs-quiz-question-option-label\">7 d\u00edas con menos de 201 contenidos TP3T consultados<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-23-3\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-23\" data-question-id=\"23\" name=\"mpcs_quiz_question_23[]\" value=\"14 days with less than 30% content accessed\" >\n                        <label for=\"mpcs-quiz-question-field-23-3\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-23-3\" class=\"mpcs-quiz-question-option-label\">14 d\u00edas con menos de 301 contenidos TP3T consultados<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-23-4\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-23\" data-question-id=\"23\" name=\"mpcs_quiz_question_23[]\" value=\"30 days with less than 50% content accessed\" >\n                        <label for=\"mpcs-quiz-question-field-23-4\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-23-4\" class=\"mpcs-quiz-question-option-label\">30 d\u00edas con menos de 501 TP3T de contenido accedido<\/label>\n                                            <\/div>\n                                    <\/div>\n    <\/div>\n        <\/fieldset>\n\n\n<fieldset id=\"mpcs-quiz-question-24\" class=\"mpcs-quiz-question mpcs-quiz-question-multiple-answer\">\n    <legend class=\"mpcs-quiz-question-label\">\n                        \u00bfCu\u00e1l es el periodo m\u00e1ximo de congelaci\u00f3n permitido para los programas anuales de alto valor ($9,600-$38,000)?                            <span class=\"mpcs-quiz-question-required\">*<\/span>\n                <\/legend>\n    <div class=\"mpcs-quiz-question-input\">\n        <div class=\"mpcs-quiz-question-options\">\n                                                <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-24-1\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-24\" data-question-id=\"24\" name=\"mpcs_quiz_question_24[]\" value=\"15 days\" >\n                        <label for=\"mpcs-quiz-question-field-24-1\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-24-1\" class=\"mpcs-quiz-question-option-label\">15 d\u00edas<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-24-2\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-24\" data-question-id=\"24\" name=\"mpcs_quiz_question_24[]\" value=\"30 days\" >\n                        <label for=\"mpcs-quiz-question-field-24-2\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-24-2\" class=\"mpcs-quiz-question-option-label\">30 d\u00edas<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-24-3\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-24\" data-question-id=\"24\" name=\"mpcs_quiz_question_24[]\" value=\"60 days\" >\n                        <label for=\"mpcs-quiz-question-field-24-3\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-24-3\" class=\"mpcs-quiz-question-option-label\">60 d\u00edas<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-24-4\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-24\" data-question-id=\"24\" name=\"mpcs_quiz_question_24[]\" value=\"90 days\" >\n                        <label for=\"mpcs-quiz-question-field-24-4\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-24-4\" class=\"mpcs-quiz-question-option-label\">90 d\u00edas<\/label>\n                                            <\/div>\n                                    <\/div>\n    <\/div>\n        <\/fieldset>\n\n\n<fieldset id=\"mpcs-quiz-question-25\" class=\"mpcs-quiz-question mpcs-quiz-question-multiple-answer\">\n    <legend class=\"mpcs-quiz-question-label\">\n                        Seg\u00fan la pol\u00edtica de rescate (P6), \u00bfcu\u00e1ndo se debe contactar al equipo de ventas si un cliente est\u00e1 inactivo?                            <span class=\"mpcs-quiz-question-required\">*<\/span>\n                <\/legend>\n    <div class=\"mpcs-quiz-question-input\">\n        <div class=\"mpcs-quiz-question-options\">\n                                                <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-25-1\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-25\" data-question-id=\"25\" name=\"mpcs_quiz_question_25[]\" value=\"After 1 day of no response\" >\n                        <label for=\"mpcs-quiz-question-field-25-1\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-25-1\" class=\"mpcs-quiz-question-option-label\">Despu\u00e9s de 1 d\u00eda sin respuesta<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-25-2\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-25\" data-question-id=\"25\" name=\"mpcs_quiz_question_25[]\" value=\"After 3 days of no response\" >\n                        <label for=\"mpcs-quiz-question-field-25-2\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-25-2\" class=\"mpcs-quiz-question-option-label\">Despu\u00e9s de 3 d\u00edas sin respuesta<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-25-3\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-25\" data-question-id=\"25\" name=\"mpcs_quiz_question_25[]\" value=\"After 7 days of no response\" >\n                        <label for=\"mpcs-quiz-question-field-25-3\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-25-3\" class=\"mpcs-quiz-question-option-label\">Despu\u00e9s de 7 d\u00edas sin respuesta<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-25-4\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-25\" data-question-id=\"25\" name=\"mpcs_quiz_question_25[]\" value=\"After 14 days of no response\" >\n                        <label for=\"mpcs-quiz-question-field-25-4\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-25-4\" class=\"mpcs-quiz-question-option-label\">Despu\u00e9s de 14 d\u00edas sin respuesta<\/label>\n                                            <\/div>\n                                    <\/div>\n    <\/div>\n        <\/fieldset>\n\n\n<fieldset id=\"mpcs-quiz-question-26\" class=\"mpcs-quiz-question mpcs-quiz-question-multiple-answer\">\n    <legend class=\"mpcs-quiz-question-label\">\n                        En el caso de eventos y seminarios, \u00bfhasta cu\u00e1ndo se puede obtener un reembolso completo?                            <span class=\"mpcs-quiz-question-required\">*<\/span>\n                <\/legend>\n    <div class=\"mpcs-quiz-question-input\">\n        <div class=\"mpcs-quiz-question-options\">\n                                                <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-26-1\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-26\" data-question-id=\"26\" name=\"mpcs_quiz_question_26[]\" value=\"Until the event starts\" >\n                        <label for=\"mpcs-quiz-question-field-26-1\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-26-1\" class=\"mpcs-quiz-question-option-label\">Hasta que comience el evento<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-26-2\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-26\" data-question-id=\"26\" name=\"mpcs_quiz_question_26[]\" value=\"Until 1 hour after the event starts\" >\n                        <label for=\"mpcs-quiz-question-field-26-2\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-26-2\" class=\"mpcs-quiz-question-option-label\">Hasta 1 hora despu\u00e9s del inicio del evento.<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-26-3\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-26\" data-question-id=\"26\" name=\"mpcs_quiz_question_26[]\" value=\"Until 2 hours after the event starts\" >\n                        <label for=\"mpcs-quiz-question-field-26-3\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-26-3\" class=\"mpcs-quiz-question-option-label\">Hasta 2 horas despu\u00e9s del inicio del evento.<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-26-4\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-26\" data-question-id=\"26\" name=\"mpcs_quiz_question_26[]\" value=\"Until 3 hours after the event starts\" >\n                        <label for=\"mpcs-quiz-question-field-26-4\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-26-4\" class=\"mpcs-quiz-question-option-label\">Hasta 3 horas despu\u00e9s del inicio del evento.<\/label>\n                                            <\/div>\n                                    <\/div>\n    <\/div>\n        <\/fieldset>\n\n\n<fieldset id=\"mpcs-quiz-question-27\" class=\"mpcs-quiz-question mpcs-quiz-question-multiple-answer\">\n    <legend class=\"mpcs-quiz-question-label\">\n                        \u00bfQu\u00e9 frase NO se debe utilizar seg\u00fan las normas de servicio?                            <span class=\"mpcs-quiz-question-required\">*<\/span>\n                <\/legend>\n    <div class=\"mpcs-quiz-question-input\">\n        <div class=\"mpcs-quiz-question-options\">\n                                                <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-27-1\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-27\" data-question-id=\"27\" name=\"mpcs_quiz_question_27[]\" value=\"&quot;Gracias por compartir esto, estoy aqu\u00ed para ayudarte&quot;\" >\n                        <label for=\"mpcs-quiz-question-field-27-1\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-27-1\" class=\"mpcs-quiz-question-option-label\">\"Gracias por compartir esto, estoy aqu\u00ed para ayudarte.\"<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-27-2\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-27\" data-question-id=\"27\" name=\"mpcs_quiz_question_27[]\" value=\"&quot;Entiendo c\u00f3mo te sientes, d\u00e9jame buscar la mejor soluci\u00f3n&quot;\" >\n                        <label for=\"mpcs-quiz-question-field-27-2\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-27-2\" class=\"mpcs-quiz-question-option-label\">\"Entiendo c\u00f3mo te sientes, d\u00e9jame buscar la mejor soluci\u00f3n.\"<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-27-3\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-27\" data-question-id=\"27\" name=\"mpcs_quiz_question_27[]\" value=\"&quot;Es que...&quot; (as in &quot;ES QUE ZOFRENIA&quot;)\" >\n                        <label for=\"mpcs-quiz-question-field-27-3\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-27-3\" class=\"mpcs-quiz-question-option-label\">\"Es que...\" (como en \"ES QUE ZOFRENIA\")<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-27-4\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-27\" data-question-id=\"27\" name=\"mpcs_quiz_question_27[]\" value=\"&quot;Te agradezco tu paciencia, vamos a resolverlo juntos&quot;\" >\n                        <label for=\"mpcs-quiz-question-field-27-4\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-27-4\" class=\"mpcs-quiz-question-option-label\">\"Te agradezco tu paciencia, vamos a resolverlo juntos.\"<\/label>\n                                            <\/div>\n                                    <\/div>\n    <\/div>\n        <\/fieldset>\n\n\n<fieldset id=\"mpcs-quiz-question-28\" class=\"mpcs-quiz-question mpcs-quiz-question-multiple-answer\">\n    <legend class=\"mpcs-quiz-question-label\">\n                        Seg\u00fan la pol\u00edtica de ventas de Experiencia del Cliente (P7), \u00bfqu\u00e9 tipo de ventas puede realizar el equipo de experiencia?                            <span class=\"mpcs-quiz-question-required\">*<\/span>\n                <\/legend>\n    <div class=\"mpcs-quiz-question-input\">\n        <div class=\"mpcs-quiz-question-options\">\n                                                <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-28-1\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-28\" data-question-id=\"28\" name=\"mpcs_quiz_question_28[]\" value=\"Only referrals to the sales team\" >\n                        <label for=\"mpcs-quiz-question-field-28-1\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-28-1\" class=\"mpcs-quiz-question-option-label\">Solo referencias al equipo de ventas<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-28-2\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-28\" data-question-id=\"28\" name=\"mpcs_quiz_question_28[]\" value=\"Soft sales (upsales and cross-sales) within their knowledge scope\" >\n                        <label for=\"mpcs-quiz-question-field-28-2\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-28-2\" class=\"mpcs-quiz-question-option-label\">Ventas indirectas (ventas adicionales y ventas cruzadas) dentro de su \u00e1mbito de conocimiento.<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-28-3\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-28\" data-question-id=\"28\" name=\"mpcs_quiz_question_28[]\" value=\"All types of sales without restrictions\" >\n                        <label for=\"mpcs-quiz-question-field-28-3\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-28-3\" class=\"mpcs-quiz-question-option-label\">Todo tipo de ventas sin restricciones.<\/label>\n                                            <\/div>\n                                    <div class=\"mpcs-quiz-question-option\">\n                        <input type=\"checkbox\" id=\"mpcs-quiz-question-field-28-4\" class=\"mpcs-quiz-question-field mpcs-quiz-question-field-multiple-answer\" aria-describedby=\"mpcs-quiz-question-error-inner-28\" data-question-id=\"28\" name=\"mpcs_quiz_question_28[]\" value=\"No sales activities are allowed\" >\n                        <label for=\"mpcs-quiz-question-field-28-4\">\n                            <i class=\"mpcs-checkbox-checked\"><\/i>\n                            <i class=\"mpcs-checkbox-unchecked\"><\/i>\n                        <\/label>\n                        <label for=\"mpcs-quiz-question-field-28-4\" class=\"mpcs-quiz-question-option-label\">No se permiten actividades de venta.<\/label>\n                                            <\/div>\n                                    <\/div>\n    <\/div>\n        <\/fieldset>\n\n\n\n<p><\/p>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"_mpcs_lesson_require_passing_score":false,"_mpcs_lesson_passing_score_unit":"percent","_mpcs_lesson_passing_score":1,"_mpcs_lesson_failed_message":"The quiz submission has been received. The required passing score was not achieved. Please reattempt the quiz.","_mpcs_lesson_allow_retakes":false,"_mpcs_lesson_retake_limit":1,"_mpcs_lesson_retake_method":"latest"},"mpcs-curriculum-categories":[],"mpcs-curriculum-tags":[],"class_list":["post-863","mpcs-quiz","type-mpcs-quiz","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.pae.ai\/es\/wp-json\/wp\/v2\/mpcs-quiz\/863","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pae.ai\/es\/wp-json\/wp\/v2\/mpcs-quiz"}],"about":[{"href":"https:\/\/www.pae.ai\/es\/wp-json\/wp\/v2\/types\/mpcs-quiz"}],"wp:attachment":[{"href":"https:\/\/www.pae.ai\/es\/wp-json\/wp\/v2\/media?parent=863"}],"wp:term":[{"taxonomy":"mpcs-curriculum-categories","embeddable":true,"href":"https:\/\/www.pae.ai\/es\/wp-json\/wp\/v2\/mpcs-curriculum-categories?post=863"},{"taxonomy":"mpcs-curriculum-tags","embeddable":true,"href":"https:\/\/www.pae.ai\/es\/wp-json\/wp\/v2\/mpcs-curriculum-tags?post=863"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}