Strategy
Playbooks
Playbook de IA (AI Playbook)
A guide for the AI area, including its objectives, mission, fundamental principles, and policies. It addresses strategic alignment, data governance and quality, user experience personalization, security, ethics, compliance, and measurement. View Document
Playbook de Operaciones (Operations Playbook)
A strategic document that compiles policies and processes based on best practices. Its main purpose is to standardize how key activities are performed, ensuring efficiency, alignment, and consistency in decision-making and task execution around Key Performance Indicators (KPIs). View Document
Playbook de Tecnología e Informática (IT Playbook)
A document detailing the objectives, mission, standards, and policies for the IT area. It covers onboarding, security, optimization, documentation, and the use of specific tools to maintain high IT standards. View Document
Playbook de Coaching y Mentoría (Coaching and Mentoring Playbook)
A guide outlining the objectives, mission, philosophy, and policies of the coaching and mentoring area. It includes confidentiality, ethics, responsibility, presentation, and follow-up policies to ensure effective coaching and mentoring practices.
Playbook de Website (Website Playbook)
A playbook for the marketing area focused on website development. It defines objectives, mission, standards, expectations for web professionals, and policies for communication, project management, content, and conversion. View Document